Return & Refund Policy

Return & Replacement Policy

We want you to be happy with your purchase, but if you need to return or replace a product, we're here to help. Here’s when you can get a replacement:

1. Wrong Item: If we sent you the wrong product.

2. Damaged Item: If your product is damaged or defective when it arrives.

How to Request a Replacement

To get a replacement, follow these steps:

1. Contact Us: Reach out to us within 3 days of receiving your order. You can contact us via:

   • Email: nipitoff@nipitoff.com

   • WhatsApp: 8850295129

2. Provide Order Details: Include the following in your email or message:

   • Your order number

   • A description of the issue (wrong item, damaged, etc.)

   • Photos of the product and packaging showing the problem

Replacement Process

1. Review: Our customer service team will review your request.

2. Approval: If approved, we’ll send you a replacement at no extra cost.

3. Return the Product: In some cases, we may ask you to return the damaged or incorrect item. If so, we’ll arrange for the return.

Important Notes

• Time Frame: You must request a replacement within 3 days of receiving the product.

• Condition: The product must be unused, in the same condition as when you received it, and in its original packaging.

• Exceptions: We may refuse a replacement if the product shows signs of use, tampering, or if the request is made after 3 days.

Refund Information

Refunds will be credited within 7 days after review by our team and will be issued to the original payment source.

Contact Information

For any questions or concerns, feel free to contact us:

• Email: nipitoff@nipitoff.com

• WhatsApp: 8850295129

We’re dedicated to providing excellent customer service and ensuring you’re satisfied with our products. Thank you for shopping with us!